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TaxiDesk is a booking technology platform. Your contract for the journey is with the taxi operator, not TaxiDesk.
Our Role
TaxiDesk acts as a disclosed agent on behalf of the Operator. The contract for transport is between you and the Operator. TaxiDesk is not a party to the transport contract. The Operator is responsible for the quality, safety, and timeliness of the journey.
Eligibility
You must be at least 18 years old to use this service.
Fares & Quotes
Fares are determined by the Operator's dispatch system. TaxiDesk does not set, control, or guarantee fares. Quoted fares are estimates based on the route provided. Cash fares are metered and may vary. Card fares are fixed at the time of booking for the quoted route, but additional charges may apply for route changes, extra stops, or waiting time requested during the journey.
Payment
Card payments are processed securely by Stripe on behalf of the Operator. TaxiDesk does not store your card details. Cash payments are made directly to the driver.
Cancellations & Refunds
Cancellation and refund policies are determined by the Operator. Contact the Operator directly or email support@taxidesk.co.uk for assistance.
Liability
TaxiDesk's liability is limited to its role as a technology platform. TaxiDesk is not liable for the quality, safety, or timeliness of transport provided by the Operator.
Complaints
Complaints about the transport service should be directed to the Operator. Complaints about the platform can be sent to support@taxidesk.co.uk.
Full terms: taxidesk.co.uk/passenger-terms
Who We Are
Moova Mobilise Limited (trading as "TaxiDesk"), registered in Ireland (company number 793113), Block H, Eastpoint Business Park, Alfie Byrne Road, Dublin 3, Ireland.
Data Controller
The taxi Operator is the data controller for your booking data (name, phone, pickup/drop-off locations). TaxiDesk processes this data on the Operator's behalf as a data processor.
What We Collect
- Your name and phone number (where provided)
- Pickup and drop-off locations
- Vehicle type and quoted fare
- Payment reference (we do not store card details)
- IP address and device information for security
How We Use It
Your data is used to process and dispatch your booking, collect payment (if paying by card), and for fraud prevention. The lawful basis is contract performance (Art. 6(1)(b) UK GDPR).
Who We Share It With
- The Operator's dispatch system (to fulfil your booking)
- Stripe (for card payment processing)
- Our hosting provider (DigitalOcean, encrypted)
Data Security
Personal data is encrypted in transit (HTTPS) and at rest. Card data is handled entirely by Stripe (PCI DSS Level 1 certified) and never stored on our servers.
Your Rights
Under UK GDPR you have the right to access, rectify, erase, restrict, or port your data. Contact the Operator for booking data requests, or email privacy@taxidesk.co.uk.
Complaints
You may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.
Full policy: taxidesk.co.uk/privacy